知识与财富的链接
图书馆危机管理小组成员应包括信息资源专家、计算机网络专家、公共关系专家等多方面的专家,是一个包含技术、人力、组织文化和高层心理因素的组织系统。危机管理计划行动方案,是危机前、中、后连贯的过程。最佳管理计划方案,是危机前的有效行动,将危机扼杀。图书馆危机管理计划的制订,应考虑用户期望、应付用户需求最大峰值能力,以及计划与图书馆发展战略的联系。
The authors think that a library crisis management group should include information resource experts,computer network experts,public relations experts and experts in other fields,and is an organizational system related to technologies,human resources,organizational culture and high-level psychological factors.Crisis management action plan is a continuous process before,during and after the crisis.The best plan is to kill the crisis before its appearance.While drafting a library crisis management plan,we should consider user's expectations,ability to deal with peak values of user requirements,and the relationship between the plan and the library development strategy.
