知识与财富的链接
图书馆服务是图书馆用它的资源满足读者对文献信息需求的行为和过程。评估图书馆服务的标准是读者满意度、吸引读者率、文献利用率和主观努力度。评估过程的实质是实行服务质量管理 ,提高服务质量的过程。参考文献 2。
In the paper, the author thinks that the evaluation criteria of library services include reader satisfaction rate, reader attraction rate, document usage rate and subjective effort rate. The evaluation process is one of quality control. 2 refs.
